Privacy Policy

How we handle your data — in plain English.

Last updated: 1 September 2026

Plain English summary: Your case is yours. We do not sell your data. We do not share your data with marketers. Your case content leaves your live suite 30 days after your last use, is archived securely, and is permanently deleted 12 months after your last sign-in — with an emailed final notice about a month beforehand. We review conversations only to keep Chris accurate and safe, using de-identified extracts wherever we can.

1. Who we are

eLitigant CIC (“eLitigant”, “we”, “us”) is a UK Community Interest Company (No. 16566612) registered at The Ingenuity Lab, C16 The Ingenuity Centre, Jubilee Campus, University of Nottingham, Nottingham NG7 2TU. Contact: hello@elitigant.com.

2. What we collect

Account data: email address (required to deliver the service), display name (optional).
Payment data: processed by Stripe — we never see or store your card details.
Case data: the conversations and documents you create with Chris.
Technical data: IP address, browser type, pages visited (standard analytics).

3. How we use your data

To deliver the document-drafting service you have paid for.
To process payments and provide receipts.
To keep Chris accurate and safe — we review conversation content to find and fix errors, using de-identified extracts wherever possible. You can object to this at any time by emailing us.
To respond to your support enquiries at hello@elitigant.com.

4. Your case data — how it is protected

We work under an aggregated secure technology model that gathers data for your cases. We review conversation content to check the quality and safety of what Chris produces — this is how we find and correct mistakes — and we work from de-identified extracts wherever possible. Beyond that quality review, your chat is not read by anyone at eLitigant unless you contact support and ask us to look at a specific conversation to resolve a problem. Your case data is not used to train any third-party model. It is not shared with marketers. It is not sold.

5. Your rights under UK GDPR

Access: request a copy of your data — email hello@elitigant.com.
Correction: ask us to correct any inaccurate personal data.
Erasure: ask us to delete your account and case data.
Portability: ask us to export your data in a machine-readable format.
Complaint: you can complain to the Information Commissioner’s Office (ico.org.uk) at any time.

6. Cookies and analytics

We use Google Analytics 4 to understand site usage. You can opt out via your browser settings or via tools.google.com/dlpage/gaoptout. We do not use your data for third-party advertising profiling, and we do not sell your data. We use a small number of strictly necessary cookies to run the site. For a full list of the cookies we use and how to control them, see our Cookie Policy.

7. How long we keep your data

Case content — your conversations and the documents you create — stays live in your case suite for 30 days after your last use. It is then archived securely — any new pass restores it — and permanently deleted 12 months after your last sign-in, along with your account. About a month before that deadline we email a final notice offering to renew your case suite for another year, because some cases run on for years. Once the final deletion runs, restoration is impossible. You can ask us to delete your case content sooner at any time. If you hold a month pass, case content is kept for 1 year so you can return to a live matter; tell us at any time and we will delete it at 30 days instead.

Free accounts: if you have a free account, your case content stays available to you while your account is active, so you can pick a matter back up whenever you return. We delete it after a long period of inactivity (12 months) or whenever you ask. Your email address is kept after that so we can send you occasional service reminders. You can unsubscribe, or ask us to erase it, at any time.

Payment records are kept for 6 years, as HMRC requires and the Limitation Act 1980 allows for. Support emails: 2 years.

8. Security

All data is encrypted in transit (TLS) and at rest. Payment processing is handled by Stripe (PCI-DSS Level 1 certified). Our infrastructure runs on enterprise-grade cloud providers with industry-standard security controls.

9. International transfers

Some of our service providers (e.g. payment processing, hosting) operate internationally. Where data is transferred outside the UK, we rely on UK-approved adequacy decisions or standard contractual clauses.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will reflect the most recent change. Material changes will be communicated by email to active customers.

11. Contact

For any privacy question or to exercise your rights: hello@elitigant.com.

eLitigant CIC — a Community Interest Company (No. 16566612) subject to the statutory asset lock, registered at the University of Nottingham. Not a law firm.

Need to get on with your document? Chris is here — free to start. If money is tight, Help with Fees can remove the court fee, and Citizens Advice is free.