Pre-Action & Consumer

Pre-action and consumer guides for people in England and Wales sorting out a dispute before it reaches court. Free, plain-English help to challenge a bill, question a debt or put your case in writing the right way.Most disputes settle before a claim is issued, and a clear pre-action letter is often all it takes. These guides walk you through it step by step: send a Letter Before Action for a consumer dispute, use a ‘prove it’ letter to a debt collector, or challenge your council tax liability, bill or band. Every guide is free to read — and when you’re ready, Chris can help you draft your own documents to a professional standard, in minutes.

Practical court-preparation tips — free to your inbox

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Contains public sector information licensed under the Open Government Licence v3.0. Crown copyright forms and guidance are reproduced under that licence.