Financial Ombudsman

The Financial Ombudsman Service (FOS) is the free, independent scheme that settles disputes between you and a financial business in England & Wales.You can go to the FOS once you’ve reached deadlock or waited eight weeks for a final response — for bank, car finance, insurance and mis-selling disputes. Our free, plain-English guides walk you through it step by step: what to send, the evidence that helps, and how to put your case clearly. See our bank complaint to the Financial Ombudsman guide or our car finance and PCP complaint guide to get started.Every guide is free to read — and when you’re ready, Chris can help you draft your own documents to a professional standard, in minutes.

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Contains public sector information licensed under the Open Government Licence v3.0. Crown copyright forms and guidance are reproduced under that licence.