When the sea view is a car park: your rights when a package holiday goes wrong
The pool was drained and the sea view faced a car park. Under the Package Travel Regulations 2018 the organiser must put it right — here’s how to ask, in writing.
Consumer & Refunds
Free, plain-English guides to getting a refund, repair or replacement when a purchase goes wrong in England and Wales. Whether it’s faulty goods, a poor service, a dodgy car repair or a problem with an estate agent, these guides show you exactly what to write and where to send it — and how to escalate if a trader says no. Start with a Consumer Rights Act 2015 refund letter, reach formal deadlock with a trader, or use a Section 75 claim to your credit card provider to get your money back. If your dispute is with a garage, an estate or letting agent, or your broadband provider, the free ombudsman schemes covered here — the Motor Ombudsman, the Property Ombudsman and the Communications Ombudsman — can look at your complaint at no cost once you have reached deadlock. And if the trader still won’t pay, our step-by-step Money Claim Online walkthrough shows you how to take your claim to the small claims court yourself. Every guide is free to read — and when you’re ready, Chris can help you draft your own documents to a professional standard, in minutes.
Faulty goods: your refund rights under the Consumer Rights Act 2015
The laptop dies on day 33 and the shop points you to the manufacturer. The Consumer Rights Act 2015 says otherwise. Here is the letter that puts it right.
Section 75: when a deposit on the card covers the whole thing
Section 75 of the Consumer Credit Act 1974 makes your credit card provider jointly liable when a trader fails you — where the item’s cash price is more than £100. The claim letter is here.
Letters & Correspondence: Draft Any Letter, Complaint or Notice (England & Wales)
By the eLitigant Editorial Team · Reviewed for current forms, fees & procedure · How we check our guides Draft
Communications Ombudsman Complaint: Broadband, Mobile & Phone (ADR After Deadlock)
By the eLitigant Editorial Team · Reviewed for current forms, fees & procedure · How we check our guides Draft
How to Complain to The Motor Ombudsman About a Faulty Car or Poor Repair
By the eLitigant Editorial Team · Reviewed for current forms, fees & procedure · How we check our guides Draft
Complaining to The Property Ombudsman about an Estate or Letting Agent
By the eLitigant Editorial Team · Reviewed for current forms, fees & procedure · How we check our guides Draft
Complaint Letter to a Trader: How to Reach “Deadlock”
By the eLitigant Editorial Team · Reviewed for current forms, fees & procedure · How we check our guides Draft
Consumer Rights Act 2015: Refund, Repair or Replacement Letter
By the eLitigant Editorial Team · Reviewed for current forms, fees & procedure · How we check our guides Draft
Section 75 Claim: Get Your Money Back From Your Credit Card Provider
By the eLitigant Editorial Team · Reviewed for current forms, fees & procedure · How we check our guides Draft